Shipping Policy

While we ship orders via overnight service, this does NOT guarantee next day delivery. Overnight shipping means we ship using an overnight service, it does not mean you will receive your order the next day from when your order is placed. Please see below for details regarding our shipping policy and shipping schedule.

 

Latest Updates:

Shipping carriers are experiencing delays beyond our control. If your package is suck in transit, we kindly ask for your patience at this time.  

Orders typically ship within 24-48 hours from the time they are placed Monday through Thursday. However there are times when we may need to wait for a new harvest on an item in your order which may cause your order to ship a few days late.  Please contact us at info@fullmoonfruits.com with any questions regarding your shipment. 

 

Where Do We Ship?
Full Moon Fruits ships domestically to all states except Alaska and to all major cities of Canada. Full Moon Fruits does ship to Hawaii; however, not all products are available to ship to that region. Please contact us for more details.

We cannot deliver to P.O. boxes. 

 

Overnight Shipping
While we ship overnight, this does NOT guarantee next day delivery. Overnight shipping means we ship using an overnight service, it does not mean you will receive your order the next day from when your order is placed.  We work as quickly as possible when we receive your order. Orders placed Monday through Thursday before 1 p.m. PST do often ship out the same day, but this is not guaranteed.  We do not ship on holidays and we do not ship Fridays through Sundays. 

FedEx may deliver shipments between the hours of 8 a.m. and 9 p.m. Please ensure that there is access for the shipping courier to deliver during that time frame. Full Moon Fruits is not responsible for failed attempted deliveries.

You will receive an email with a tracking number as soon as your order ships.  Please be sure to track your package using the tracking number provided in the email to ensure a timely delivery. 

 

Canada Shipping
Full Moon Fruits to all major cities in Canada.  These orders ship on Mondays and Tuesdays only. So orders placed Tuesday evening through Sunday will be held and shipped on our next available shipping day. We ship overnight FedEx but shipments will take an additional 1 to 3 days due to customs.  Full Moon Fruits is not responsible for customs delays and confiscations. Please note, by ordering from our website to a Canada delivery address, you are accepting responsibility for possible confiscated or delayed delivery due to inspections.   

 

Incorrect Delivery Addresses
Full Moon Fruits will deliver to the address provided and is not responsible if the delivery address or name provided is incorrect. Once an order has shipped out, we are unable to redirect your package and are not responsible for delays caused by incorrect addresses or missing apartment numbers. 

 

Shipping Delays & Issues
Due to the ongoing pandemic, there may be shipping delays during this time. We are working closely to monitor packages to help ensure timely deliveries. We are not responsible for delays caused by shipping carriers. All shipping fees are FINAL. If you have any issues with tracking your package, please contact us immediately and we will do our best to work with you and the carrier to get your order to you as quickly as possible.
California Shipping Regulations
California Department of Agriculture has strict regulations regarding shipping of certain items within various counties throughout the state.  Please contact us for details if you have concerns regarding any of the items in your order.  Please note, by ordering from our website to a California delivery address, you are accepting responsibility for possible confiscated or delayed delivery due to inspections.  

 

Missing or Stolen Packages
Full Moon Fruits is not responsible for delayed, lost, or stolen packages. If your package is missing or stolen, please contact us immediately so we can help you file a claim with FedEx. We will work with you as best we can on a case-by-case basis in these situations but cannot guarantee that we will be able to provide a refund or reship.